Last updated: 14 October 2026
1. Who we are
This website is operated by Masurians Sp. z o.o. (“Masurians”, “we”, “us”), Tracka 5, 10-364 Olsztyn, Poland. We are the controller of the personal data described in this policy. You can contact us at sales@masuriansspzoo.com or by phone on +48 727 625 162.
2. Personal data we collect
Depending on how you use the site, we may collect:
- Enquiry and contact data: name, email address, phone number, company, and the content of your message or quote request.
- Order and account data: billing and delivery details, order history and communications if you use the shop or create an account.
- Technical data: IP address, browser type, device information and pages visited, collected through cookies and server logs.
3. Why we use your data
We process personal data only where we have a lawful basis under the GDPR (Regulation (EU) 2016/679):
- to answer your enquiries and prepare quotations (Art. 6(1)(b) and (f));
- to process and deliver orders and manage our contracts (Art. 6(1)(b));
- to meet accounting, tax and customs obligations (Art. 6(1)(c));
- to keep the website secure and improve it (Art. 6(1)(f));
- to send marketing communications, only where you have given your consent (Art. 6(1)(a)). You may withdraw consent at any time.
4. Cookies
We use essential cookies that keep the cart, login and security features working. We may also use functional or analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings, although parts of the shop may then stop working correctly.
5. Who we share data with
We do not sell personal data. We share it only with parties that help us run our business or fulfil your order, such as hosting and IT providers, payment providers, freight forwarders, carriers and customs agents, accounting and legal advisers, and public authorities where the law requires.
6. International transfers
Because we trade internationally, some recipients may be located outside the European Economic Area. Where this happens we rely on an adequacy decision, standard contractual clauses or another safeguard permitted by law.
7. How long we keep data
We keep personal data only as long as needed for the purpose it was collected. Enquiries are kept for as long as the conversation or business relationship continues and for a reasonable period afterwards. Order and accounting records are kept for the period required by Polish law, which is generally five years from the end of the tax year.
8. Your rights
You have the right to access your data, correct it, have it erased, restrict or object to processing, and receive a copy in a portable format. To use these rights, contact us using the details above. You also have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warsaw, Poland.
9. Security
We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No online service can be completely secure, so please take care when sending sensitive information by email.
10. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.